Quite often, people wonder if their effort to introduce the EFQM Excellence model can be jeopardised by the launch of a new initiative like Balanced scorecard, Six Sigma or even ISO. In fact, those approaches have different functions and can find their place within a business improvement cycle. The EFQM Excellence model is often used as an Assessment or Self-Assessment tools to input business planning with areas for improvement and strengths. Beyond this, the EFQM Excellence model is an holistic set of guidelines that can help an organisation to create a Business Excellence culture and to build the successful management framework to satisfy all stakeholders.Balanced scorecard is often instrumental in defining the business Plan. Through strategic maps and scorecard, objectives are set and deployed. It also helps to create a culture of Focus within the organisation.
For this purpose an Hoshin Kanri approach is also sometime implemented.Programmes like Six Sigma, Lean, Process management, TPM, CRM, Supply chain Management are often very useful to execute the strategy. No organisation can implement all those disciplines at the same time.So depending on the strategic imperatives and the context, the most relevant one can be selected to turn the strategy into reality. As you probably know, some of those approaches are more specially targeted to a function or a process and other are more generic. All of them are resource intensive. The outcome of an assessment and a good understanding of the Cause and effect relationship within a model can help to select the one you should go for, otherwise, the risk is to succumb to the last management fads that is in the news.A fundamental function is the individual performance system that can help to turn business objectives into individual objectives. Development plan, mentoring schemes, reward and recognition plan, appraisal system are all part of this effort to bring together the best from everyone.When the strategy is implemented, ways of working need to be stabilised and consistent performance should ensure Quality system like ISO play a fundamental role here.
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Beyond the certification process their aim to ensure quality.Business reviews should be conducted at all level within the organisation. They help to understand if the organisation is on track or not, They can be conducted with the main criteria of the model as a framework. Scorecards are reviewed and strategy execution project are looked at. More than a control mechanism it is a way to drive change within the business and to learn how to get better for the next cycle.Where to find more information?The Link between the EFQM Excellence Model and Balanced Scorecard. Article written in 2001 by Geoff Carter, EFQM and Gaelle Lamotte, Balanced Scorecard Collaborative. It can be found on: J:Marketing & MembersHelp DeskHelpdesk BookEFQM ModelBalanced ScorecardThe Link between the EFQM Excellence Model and ISO 9000:2000. Article written by Alain de Dommartin, Former CEO EFQM, – ISO 9001:2000 and the EFQM Excellence Model – ‘the floor and the ceiling of the corporate house’ can be found on: J:Marketing & MembersHelp DeskHelpdesk BookEFQM ModelModel and ISO.
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EFQM and ISO Magazine – J:Marketing & MembersHelp DeskHelpdesk BookEFQM ModelModel and ISO.